2007 PEAK SEASON GUIDELINES
FOR
ALL AMERICAN MOVING GROUP (AAMG) AGENTS
As we approach summer, it is appropriate that we discuss several key items in anticipation of a very busy summer. They are:
1. To our fellow UniGroup agents, we all know that UniGroup will issue embargoes (booking restrictions) on 409 traffic this summer. UniGroup has in past summers, and this coming summer will be no exception. However, when UniGroup does embargo 409 traffic…
  • Do not refuse shipments offered by your local PPSO to our All American Moving Group family of carriers and forwarders.
  • Instead, continue to book shipments for us until WE notify you that we have reached our capacity in your area.
AAMG has over one hundred (100) interline agreements with carriers other than Mayflower and United, so when UniGroup restricts our 409 tonnage from entering their system, we’ll simply draw more upon the resources of our non-UniGroup hauling partners.
Bottom line…UniGroup doesn’t decide when AAMG has reached capacity…we do! Your staff should disregard UniGroup’s embargoes of our shipments and you should keep booking shipments for us. We’ll decide which shipments will be hauled by UniGroup, our own large AAMG fleet, and our 100 other hauling partners.
2. We’re announcing the first of its kind in household goods moving…the creation of an automated artificial intelligence! This exciting new program is called Dispatch Tracker, and is exclusively for use by the All American Operations Department. Dispatch Tracker works by capturing all the waypoints (load and unload locations) a truck has planned with its current load assignment, and compares those waypoints to all of our available shipments.
Dispatch Tracker looks at a great many of the variables that a human dispatcher/planner examines. For example, after Dispatch Tracker determines a hauler’s route and various waypoints, Dispatch Tracker then looks 120 miles to the right and 120 miles to the left of every route that a truck is already committed to, and compares that information to the location of All American’s available tonnage. When a truck/shipment match is found, Dispatch Tracker creates a visual map of the hauler’s existing waypoints in red and shows where the available All American shipments fit in. This map is then transmitted to the hauler’s dispatch department with a simple “Accept” icon, enabling the hauler’s Dispatcher to assign the order to his truck as a “Request-to-Haul”.
The automated process that Dispatch Tracker contains is capable of handling literally thousands of map creations and transmissions to haulers daily without sweating. Like any robot, Dispatch Tracker never takes time off and works hard regardless of the time of day…or night. It will not give up, tire, or take time to eat or sleep like human planners often do.
Think you can beat Dispatch Tracker with humans? Even if you load a truck with no available space for the next month, at some point that truck will have an “end” to its run and be empty. Dispatch Tracker will look within 240 miles of the hauler’s last waypoint, even a month or more ahead, and suggest tonnage back to the hauler’s domicile regardless of how far in advance a truck is planned. The short of the story is that Dispatch Tracker will out-work all human dispatchers.
Dispatch Tracker will enable every All American booking agent to continue to accept orders from their local PPSO, despite UniGroup’s disinformation indicating there is an embargo for 409 tonnage. Never in UniGroup’s history have they issued an embargo/cut-off for “Request-to-Haul” tonnage. Dispatch Tracker will ignore UniGroup’s 409 embargoes and use “Request-to-Haul” to offer haulers tonnage that is just right for their trucks…enabling our booking agents to book more tonnage without concern for any 409 embargoes by UniGroup.
3. All agents need to register their “open-haul” bookings with us as quickly as possible. Effective with shipments loading May 21 through August 19, “open-haul” shipments should be registered at least 10 days before the load date. The sooner a shipment is registered, the sooner Dispatch Tracker can find a driver for it. However, when it comes to our carriers, do not refuse an “open-haul” shipment from your local base if they give you less than the 10 day lead time. If you can pack and cover pick up, accept the order anyway, and register your “open-haul” bookings with us as soon as you receive them from your local base…let Dispatch Tracker find a driver for your shipment!
4. Talk to your TMO about extending the RDD on shipments that do not have a delivery address. The odds are that the lack of a delivery address indicates the member will be going on leave or TDY before they report to their new duty station, or there is a shortage of available housing. Persuading the TMO to extend the RDD will give us more time to move the shipment, and could reduce the military’s SIT costs. See Chapter 402, Item D-2 of the DTR for the list of situations to be considered by the TMO when establishing the RDD.
5. All shipments loading May 21 – August 19 and moving 500 miles or less are considered mandatory self-haul by the booking/origin agent, or one of its sister agencies in the same common ownership. This mandatory self-haul guideline is applicable to all agents in all states, whether they are UniGroup agents or not.
6. Registered orders you want to change from your self-haul to open haul must be returned to our system at least 10 days prior to the registered pickup date. If you give us less than 10 days notice and none of our hauling partners are able to move the order, you will be required to keep the order as your self-haul.
7. We must ensure the highest quality service to our military members and also prevent inappropriate actions or Tender of Service violations, which could place our carriers and agents at risk of a suspension or disqualification. The attached is a list of critical items as identified by the DoD which, if not avoided, could result in suspensions, carrier review boards, or worse. Every one of the attached items is addressed in the Tender of Service which can be found at http://www.transcom.mil/j5/pt/dtrpart4/dtr-part-4-app-b.pdf. You should also review our Agency Policies and Procedures section on our web site at https://www.allamericanmoving.com/aamg/agency_duties.htm for additional information. Please take a moment to review this critical items list with your agency personnel and ensure they know how important it is to avoid these situations. Equally important, you are to immediately report any of these situations to us at (800)489-3400:

For our TQAP Department, call your TQAP Director (Dawn Woods at extension 1333, or Beth Price at extension 1378).

For missing paperwork, call Document Control at extension 1389.

With your help, we can have a very strong summer and ensure that the U. S. military receives the best possible relocation services. Thank you for partnering with All American Moving Group to move the best soldiers in the world!

 

DoD Critical Items List
1.
Missing Firearms – Consequence: Carrier Review Board issue
  • Requirement: All firearms must be under positive control during transportation and storage.
  • Reference: The Military Tender of Service and our Firearm Policy communicate the proper firearm identification, handling, control, and storage procedures that must be used on ALL shipments containing firearms.
  • Action: Immediately report suspected firearms loss to All American’s TQAP Department and follow their direction.
2.
Unqualified Labor – Consequence: Carrier Review Board issue
  • Requirement: All labor must be properly qualified and trained. This includes background checks in accordance with current policy and appropriate quality labor training.
  • Reference: The Military Tender of Service and our Agency Hiring Procedures
  • Action: Immediately report suspected use of unqualified labor to All American’s TQAP Department.
3.
Suspected Fraud – Consequence: Carrier Review Board issue
  • Requirement: All agency personnel must be properly trained in appropriate documentation. All paperwork must be filled out accurately and signed by the proper party.
  • Reference: The Military Tender of Service.
  • Immediately report suspected fraud to All American’s TQAP Department.
4.
Harassment – Consequence: Carrier Review Board issue
  • All agency personnel must be trained in the appropriate ways to interact with the customer.
  • Reference: The Military Tender of Service and our Anti-Harassment Requirements.
  • Action: Immediately report any suspected or alleged harassment to All American’s TQAP Department.
5.
Suspected Theft – Consequence: Carrier Review Board issue
  • Requirement: All agency personnel should safeguard the shipper’s goods at all time throughout the move.
  • Reference: The Military Tender of Service and our Cargo Theft Avoidance procedures.
  • Action: Immediately report any suspected theft to All American’s TQAP Department.
6.
Use of Inappropriate Language – Consequence: Tender of Service violation

  • Requirement: All agency personnel must be trained in the appropriate ways to interact with the customer.
  • Reference: The Military Tender of Service.
  • Action: Immediately report the use of any suspected or alleged inappropriate language to All American’s TQAP Department.
7.
Smoking Near Household Goods – Consequence: Tender of Service violation
  • Requirement: No smoking within 10 feet of a member’s personal property. Smoking should be done before or after handling the household goods or away from the property during breaks or meal times.
  • Reference: The Military Tender of Service.
  • Action: Immediately report any instances of smoking around the member’s household goods to All American’s TQAP Department.
8.
Wet Shipments or Mold – Consequence: Tender of Service violation
  • Requirement: All agency personnel should be trained in the techniques to keep the member’s household goods dry during loading, transportation, storage, and delivery.
  • Reference: The Military Tender of Service and our Mold & Mildew Prevention, Hurricane Preparations, and Operations in Contaminated Areas procedures.
  • Action: Immediately report any instances of household goods becoming wet, or the presence of mold, to All American’s TQAP Department.
9.
Tailgating Household Goods – Consequence: Tender of Service violation
  • Requirement: All agency personnel should be trained to avoid using unauthorized methods to transport DoD household goods.
  • Reference: The Military Tender of Service.
  • Action: Immediately report any instances of tailgating to All American’s TQAP Department.
10.
Missing/Improperly Completed Paperwork (unrated GBL, inventories, weight tickets, 1840, etc.) – Consequence: Tender of Service violation
  • Requirement: All agency personnel should be trained to provide proper origin paperwork to the origin TMO with 7 days.
  • Reference: The Military Tender of Service.
  • Action: Report the lack of paperwork to All American’s Document Control Department at (800)489-3400, extension 1389.
11.
  • 1840 Improperly Completed at Delivery – Consequence: Tender of Service violation
  • Requirement: All agency personnel should be trained on the proper completion of the 1840 at delivery.
  • Reference: The Military Tender of Service.
  • Action: Immediately report an improperly completed 1840 to All American’s TQAP Department.

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